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Telecommunications
AI Learning Journey

Upskilling Omantel Using Data-Driven Team Composition

How one of the largest telecom companies in the Middle East used AI assessment insights to design strategic learning teams

Omantel
2025

The Challenge

Uneven AI Readiness Limiting Workforce Impact

Omantel aimed to accelerate AI adoption by equipping employees with the right skills. The AI Readiness Assessment showed strong foundational awareness, but daily usage remained low, and readiness differed significantly across departments.

  • Low AI literacy across non-technical functions
  • Fear and resistance to AI adoption among employees
  • Inconsistent understanding of AI capabilities and limitations
  • Need for practical, role-specific AI applications

The Solution

AI Assessment Enabling Strategic, Evidence-Based Team Design

Omantel partnered with us to run a comprehensive AI assessment for 85 employees across Customer Service, HR, Operations, Marketing, and other departments.

  • Personalized AI skills profiles highlighting strengths and development areas across five dimensions
  • Assessment insights used to form six balanced, cross-functional teams with complementary readiness levels
  • Teams addressed real challenges aligned with Omantel's strategic priorities, applying AI to improve workflows, decisions, and efficiency

Results

The Impact

A Clear, Aligned, and Effective AI Learning Experience

The assessment delivered immediate value beyond training—creating a foundation for smarter, more strategic AI adoption across Omantel.

Targeted Team CompositionData-driven grouping avoided random assignment and ensured cross-functional balance
Strategic FocusInsights highlighted priority areas, analytics, efficiency, automation, which guided the learning journeys
Engaged ParticipantsEmployees entered with a clear understanding of their readiness, increasing ownership and engagement
Actionable Leadership InsightDepartment disparities became visible, helping executives identify where to embed AI in daily work and where future investment will drive the highest ROI

I never thought AI would be relevant to my role in HR, but now I use AI tools every day to improve my work.

The program made AI accessible and practical. I finally understand how to use these tools effectively.

Our team has completely transformed how we work. AI is now part of our daily routine.

I never thought AI would be relevant to my role in HR, but now I use AI tools every day to improve my work.

The program made AI accessible and practical. I finally understand how to use these tools effectively.

Our team has completely transformed how we work. AI is now part of our daily routine.

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